SARS-CoV-2 update

 

Below is a detailed overview of the measures taken by SavHotel in response to the public health emergency caused by the SARS-CoV-2 virus to ensure a safe and worry-free stay for all our guests. In addition to these measures, our hotel group gained invaluable experience when it provided accommodation for the medical staff of the Sant'Orsola-Malpighi Hospital during the most critical moments of the pandemic.

 

 

Flexibility for your stay and new measures 

 

  • We have changed our cancellation policy to offer guests maximum flexibility to help meet their needs.
  • Guests can request a breakfast box containing the food items on offer in our breakfast buffets, served in total safety in their room.
  • When booking, guests can choose whether to take advantage of our convenient ‘room only’ rates, without breakfast.

 

 

Brief protocol on safe hospitality

 

Staff

 

  • All our staff wear face masks.
  • Staff in all departments are continuously briefed and updated on the rules of hygiene they must observe; they supervise the public areas and adopt the correct behaviour in keeping with their duties.
  • Our staff is available 24/7 to give information about COVID-19 and answer any doubts regarding guests’ health.

 

Reception and public areas

 

  • Procedures when entering and staying in the lobby, restaurant and public areas have been restricted to maintain social distancing.
  • Signage and technical devices have been installed to guarantee social distancing in accordance with current regulations.
  • Face masks are available for guests who do not have them.
  • Check-in and check-out have been adapted to meet current protocols to prevent the spread of COVID-19, guaranteeing social distancing and our guests’ safety.
  • All public areas, corridors, lobby, reception desk, sofas, tables and touchpoints are cleaned and sanitised daily using special medical-grade cleaning products to disinfect the surfaces.
  • Hand sanitiser dispensers have been installed for guests in all the public areas: lobby, lounges, lifts and corridors.
  • No guests are allowed to access the hotel if they manifest flu symptoms or have a temperature of over 37.5.

 

 Restaurant and breakfast room

 

  • Access to the room is restricted and is organised and managed by the staff.
  • The number of tables and occupancy have been reduced to maintain social distancing.
  • Waiter service is available for à la carte meals.
  • A breakfast buffet is available with all food items on show and suitably protected and served by our staff. Guests and serving staff must always wear face masks.
  • All current HACCP regulations are fully complied with as regards checking raw materials, preparing products and serving in the restaurant.
  • The restaurant and all touchpoints are cleaned and sanitised daily using special medical-grade cleaning products to disinfect the surfaces. Tables are continually disinfected after each guest.
  • Hand sanitiser dispensers have been installed at the entrances to the restaurant for guest use.
  • Room service is available for breakfast, offering a wide variety of individually wrapped products and self-service equipment such as coffee machines and kettles in the rooms.
  • Breakfast and à la carte meals from the restaurant can be served in the guests’ room, with all the appropriate safety measures taken by the staff.

 

 

 Rooms

 

  • Special complimentary toiletries, containing a kit with a gel hand sanitiser and sanitising wipes, are provided for all the occupants.
  • Special hygiene protocols have been introduced for changing the linen.
  • Coffee machines and kettles have been placed in the rooms and are properly sanitised.
  • The rooms and all touchpoints are cleaned and sanitised using special medical-grade cleaning products to disinfect the surfaces.
  • Cleaning protocols for the guest rooms are continuously updated following the guidelines of the WHO and the Italian National Institute of Health to prevent the virus from spreading and protect our guests’ health and wellbeing.
  • Air exchange in the guest rooms is carried out 24 hours a day, 7 days a week through air intake and extraction systems; filter systems are used and grilles and filters are cleaned regularly to maintain sanitisation standards.

 

 

Safety protocol for meeting rooms and banquets 

 

  • No guests are allowed to access the hotel if they manifest flu symptoms or have a temperature of over 37.5.
  • The Hotel provides a dedicated self-service station where participants can find the protective products and devices they will need to take part in the event.
  • If participants do not have these items, they must use those provided by the Hotel.
  • Before entering and beginning meetings, all participants must use the gel hand sanitiser provided at the entrance to the room.
  • Everyone attending the meeting must wear a protective face mask for the duration of the event.
  • The meeting spaces and exhibition areas have been reorganised to ensure access is orderly and that participants maintain a distance of at least one metre between them.
  • To allow presentations to be made without wearing face masks, the podium will be positioned at least two metres from the other people on the stage and the first row.
  • Shared use of handheld microphones, computer mice, keyboards, touch screens and remote controls should be avoided.
  • If equipment is shared, a disinfectant is provided to clean them.
  • A special bin for biological waste is provided in the room for disposable items.
  • Garments and personal belongings will be placed in special bags in the cloakroom.
  • Air quality is guaranteed by filter ventilation systems that ensure total air exchange. In addition, during scheduled pauses, staff on duty in the meeting room open the windows to air the room to ensure optimal conditions.
  • The Hotel guarantees compliance with WHO and Italian National Institute of Health social distancing guidelines in the meeting rooms and rooms where food is consumed.
  • All the meeting rooms and touchpoints in the common areas are cleaned and sanitised daily using medical-grade disinfectant to prevent the virus spreading.

 

Catering and banqueting area 

 

In full compliance with the guidelines issued by the WHO and the Italian National Institute of Health, the seating in the catering area is appropriately distanced. Meals will be organised by the catering staff.

A buffet service is, however, available. The buffet has anti-droplet protection, food items are on show and served directly by our staff. An exception is made for individually wrapped items which guests can help themselves to.

Where there is not enough space for a sit-down meal, trays or lunch boxes will be handed out and guests must eat them on their own in the event area, or nearby, maintaining social distancing. If necessary, meals may also be consumed in the conference room which has seating with foldaway desktops. Special routes will be marked out for guests to collect lunch trays, with barriers to maintain safety distances between them.